Lifestyle Concierge

Job Title: Lifestyle Concierge

Salary: £38,000 - £45,000 per annum

Location: Mayfair

Working hours: Monday - Friday - 9:00am - 17:00pm

Profile:
Abbatt are currently recruiting for a Lifestyle Concierge to join one of our high-end clients offering luxury experience. The successful candidate will support the delivery of concierge tasks, to enhance their customer service further and provide a seamless travel / entertainment arrangement.

Ideally, you'll be a creative thinker who is highly organised with a forward-planning attitude. You will have exceptional attention to detail, with the ability to use their dedicated systems to execute your duties.

Responsibilities

• Excellent customer service and the ability to build rapport and manage client relationships.
• Be the direct point of contact for the Management Agent
• Serve as a key point of contact for residents and efficiently respond to enquiries and requests.
• Liaise with contractors and arrange for them to attend site as and when required
• Take full ownership of resident requests and deliver a seamless travel / entertainment arrangement
• Work with a number of suppliers across the luxury travel industry to elevate our client's experience.
• Stay current with the development's offerings: for example, local dining, attractions and events at each destination.
• Strong attention to detail with the ability to problem solve
• Ensure that the residents have a smooth luxury travel experience, taking care of flight check-ins, health forms, transfers and additional in resort bookings/services.
• Complete a variety of administrative tasks including invoicing, confirmation documentation and creating detailed holiday itineraries.
• Provide a high-touch, proactive service to our clients using our dedicated system

If this would be something of interest, please apply with your CV and Niamh will reach out