Senior Claims Handler

Senior Claims Handler
Location: Hybrid - Bristol
Salary: Up to £40,000 (dependent on experience)

Are you an experienced claims handler looking for a new challenge? Our client is seeking a Senior Claims Handler to join their dedicated and professional team, offering an exciting opportunity to manage a diverse caseload of legal claims while making a difference in clients' lives during critical moments.

As a Senior Claims Handler, you'll work on cases valued up to £25,000 across various legal matters, providing a timely, high-quality service to insured clients. You’ll develop broad legal knowledge, manage client expectations, and collaborate with panel law firms to ensure claims are resolved efficiently.

• Deliver outstanding customer service to clients experiencing legal crises
• Manage a portfolio of claims, assessing validity, liability, and quantum
• Draft clear and professional correspondence, maintaining consistent communication with insured clients
• Negotiate settlements, instruct external experts, and handle complex legal issues
• Ensure compliance with all stipulated processes and authority limits
• Provide support to junior colleagues and contribute to learning and development initiatives
• Participate in quality assurance activities, including audits of external law firms

• A customer-centric mindset with resilience and empathy
• Strong analytical skills and attention to detail
• Excellent written and verbal communication, with the ability to simplify complex information
• A proactive and collaborative approach to work, with strong organisational skills
• A degree or equivalent in law, business, insurance, or a related field, OR a minimum of 5 GCSEs (Grade C or above) with 2+ years of relevant experience
• Proficiency in Microsoft Office applications, particularly Word
• CII qualification or currently working toward one

Not for you but know someone perfect for the role? Recommend them! Successful referrals could earn you a fee.

Job Synonyms: Senior Claims Specialist, Senior Claims Consultant, Senior Claims Advisor, Senior Claims Analyst, Lead Claims Adjuster, Principal Claims Coordinator, Senior Claims Representative, Senior Claims Processor, Senior Claims Executive, Senior Claims Administrator