General Manager

Are you a dynamic leader passionate about customer service, community building, and driving business success? Our client, a thriving co-living provider in Ealing, is seeking a General Manager to lead their vibrant community, ensuring exceptional experiences for residents while managing the business effectively.

Key Responsibilities:

1. Customer Experience & Community Building

• Serve as the face of the community, fostering a welcoming and inclusive atmosphere.
• Develop and maintain strong relationships with residents, ensuring their needs are met and concerns addressed promptly.
• Organise and oversee events, workshops, and activities to cultivate a sense of belonging and engagement among residents.
• Proactively gather feedback to continuously enhance the resident experience.

2. Business Management

• Oversee daily operations of the co-living property, including facilities, maintenance, and housekeeping teams.
• Monitor and manage budgets, ensuring profitability while maintaining a high standard of service.
• Work with the leadership team to set and achieve financial and operational goals.
• Manage occupancy levels, implementing strategies to attract and retain residents.
• Ensure compliance with health, safety, and building regulations.

3. Leadership & Team Development

• Lead, inspire, and manage on-site staff to deliver exceptional service.
• Foster a positive work culture, providing training and support for team development.
• Coordinate with external contractors and suppliers to ensure smooth operations.

4. Marketing & Networking

• Collaborate with the marketing team to promote the co-living space locally and online.
• Build partnerships with local businesses and organisations to enhance community offerings.
• Represent the brand in the local community, driving awareness and engagement.

Requirements:

• Proven experience in a similar role within hospitality, property management, or co-living sectors.
• Strong customer service skills with a passion for community building.
• Excellent business acumen with the ability to manage budgets and financial performance.
• Exceptional organisational and problem-solving skills.
• A proactive and flexible approach, able to adapt to a fast-paced environment.
• Strong leadership and interpersonal skills, with the ability to motivate and manage a team effectively.
• Knowledge of the Ealing area and its community is a plus.

What’s on Offer:

• The opportunity to lead a vibrant co-living community in a prime location.
• A supportive and innovative work environment.
• Competitive salary and benefits package.