Rent Collection Administrator - Worcester

About The Role:

The Foxtons Property Management and Lettings Support department provides a variety of services for landlords and tenants. One such service is Rent Collection which ensures that where a landlord has instructed Foxtons to collect rent from their tenant that we are receiving the funds and querying when they are not paid.

Core responsibilities of the role:

• Contacting tenants at set, regular intervals by any and all means available (telephone, email, text) who have not paid their rent to determine the issue and obtain payment
• Ensure intervals are hit to make sure any court proceedings would be successful
• When required, attend court proceedings to provide evidence in cases pertaining to rent arrears
• Advise landlords of rent arrears and keep them informed until receipt of payment
• Provide landlords with clear explanations of procedures, timings, and available option

This role also includes one day per week working from home (once the initial induction period has passed).

About You:

• Excellent communication skills
• Keen attention to detail
• Enthusiastic & self-motivated
• Able to maintain good vendor relationships
• Experience in an administrative or customer service focused role
• Experience in a property-related position would be advantageous

About The Company:

At Foxtons, we’re famous for setting the standard in property. We do this by hiring brilliant people to help our customers find their dream home or unlock the true value of their property investment. Over the last 40 years we’ve built a network of over 60 branches and a strong operational infrastructure that enables our teams to achieve the highest standards in delivering exceptional service to our customers. Award-winning training ensures our teams have the knowledge and expertise that our customers expect from us, whist our market-leading technology empowers all our staff to provide the best customer experience possible.

The hours for this role are Monday - Friday, 9am - 5.30pm, based in our Worcester office towards the outskirts of the city with excellent transport links from numerous locations. Free onsite parking is provided.

INDHP