Head of Staffing - Operations

Juice Cheltenham is absolutely thrilled to be supporting a fantastic client in their search for a Head of Staffing, based in Gloucester.

ROLE OVERVIEW

Responsible for executing the staffing strategy for my clients casual workforce ensuring the strategy is within budget, optimising event delivery in line with company standards, operational requirements, and legal obligations.

This person will lead the Staffing Team to ensure there are adequate staffing requirements at events, with teams who can provide exceptional service and create positive experiences for our customers.

MAIN DUTIES & RESPONSIBILITIES

• Oversee the Staffing Team to develop and implement a comprehensive staffing strategy for our casual workforce which is tailored to the needs of each event considering factors such as event type, size, and location.
• Provide support and guidance to the Staffing Managers and Staffing Assistants ensuring all training requirements are fulfilled to ensure the successful execution of the staffing plans.
• Oversee the whole recruitment process from sourcing candidates to induction.
• Manage staffing agency contracts, negotiating rates and ensuring compliancy.
• Monitor and manage the performance of all staffing agencies and suppliers, ensuring they confirm to our standards and legal requirements, and consistently deliver quality and quantity required.
• Develop and manage recruitment initiatives, policies, and processes.
• Attend events to support the staffing team with the registration process, identify training and development requirements to continuously develop individuals, and ensure standards of uniform and employee welfare are being met.
• Oversee the operational planning and ensure operational planners are completed with timeframe.
• Work closely with event managers and head of departments to ensure event profitability
• Ensure we engage with and retain our event staff through effective onboarding processes, appropriate training, good standards of welfare and regular quality communication.
• Monitor wellbeing and sickness absence for all event staff.
• Resolve any issues or queries on site in a professional and timely manner.
• Liaise with the Head of People and Culture to escalate any issues or concerns.
• Ensure that all staffing practices adhere to legal requirements and health and safety regulations. Work closely with the People and Culture Team to ensure compliance.
• Work with the Finance Team to develop a good understanding and accurate forecast of staffing needs relating to budget.
• Weekly reporting to the Head of People and Culture updating of departmental spend and progress
• Oversee allocated budgets including casual labour, agency spend, uniform, recruitment, and accommodation, highlighting overspends at an early stage and making recommendations for efficiencies, savings, and cost effectiveness.
• Monitor and authorise weekly payroll submissions, validating payments and deductions ensuring accuracy.
• Take into consideration sustainable solutions and best practices to ensure we take responsibility for reducing our impact on the environment and support the companywide sustainability strategy.

KNOWLEDGE, SKILLS & EXPERIENCE

• Considerable experience (minimum 3 years) in a dynamic and fast-paced recruitment or staffing/event management role.
• Good working knowledge of employment law relating to recruitment practices
• Knowledge and understanding of the Working Time Regulations.
• Excellent communication and interpersonal skills, with the ability to develop and manage strong supplier relationships and key stakeholders.
• Evidence of effective management, leading, coaching, and mentoring a large team.
• Strong strategic thinking, analytical and problem-solving skills.
• Strong leadership skills.
• Commercial acumen with experience of managing budgets and working to KPI’s.
• Excellent planning, time management and organisational ability with an eye for detail.
• UK driving licence and the ability to travel to events in the UK and occasional international travel - this will include evenings & weekends
• Previous experience using Sage 50 Accounts.
• Current first aid qualification.
• Current fire marshal qualification.

If you're interested in finding out more about this position, we would love to hear from you.