Coordinator Role - Fixed Term Contract

Consumer Services Coordinator

• Type: Part-time, Fixed Term Contract until June 2025
• Location: St Columb Major, Cornwall
• Workdays: Monday to Friday, 4 hours per day (Hybrid + Flexi)

We are a revolutionary brand dedicated to making kids super happy through innovative toy design and a strong commitment to sustainability. We are recognized globally for our creativity and have been consecutively named a UK’s Best Workplace. We are currently seeking a part-time, temporary Consumer Services Coordinator to enhance our consumer relations and uphold our brand’s reputation.

• Proactively manage and respond to consumer enquiries in a timely, respectful, and empathetic manner, ensuring clarity and accuracy.
• Maintain high standards in all communications, building brand trust and loyalty.
• Assess and escalate any potential safety concerns appropriately.
• Keep Freshdesk ticket data accurately updated.
• Coordinate with your line manager and global product managers to enhance brand and product knowledge.
• Support the Warehouse Supervisor with the packing and dispatch of replacement parts as needed.

• Previous experience in an office-based customer service role.
• Excellent customer service and communication skills.
• High level of IT literacy, proficient in Email and Excel.
• Passionate, creative, organised, and a strong team player.
• An understanding of consumer goods is highly desirable.

• Flexible working hours with a core period from 10:00 – 15:00, Monday to Friday. Additional hours are flexibly across the week.
• Hybrid working model, allowing work from home two days a week.
• Comprehensive wellbeing program.
• Fun and engaging social events including beach BBQs, ice cream vans, family-friendly events, and epic Christmas parties.
• Opportunity to bring your pet to work.

This role offers a vibrant working environment in a company that values creativity, teamwork, and innovation. Full training and induction will be provided to ensure a ‘Flying Start’.

Click apply now with your latest CV.