IT Helpdesk Technician

IT Helpdesk Technician

Are you ready to play a key role in ensuring smooth IT operations and delivering outstanding support? We’re looking for an IT Support Technician who can effectively manage daily service requests and maintain seamless IT systems. If you’re experienced in Microsoft 365, Microsoft Endpoint Manager, and have a knack for resolving technical challenges, we want to hear from you.

What You’ll Be Doing:

• Respond swiftly to service tickets and user inquiries, providing timely assistance.
• Troubleshoot hardware and software issues to minimize user disruption.
• Log and monitor support requests through the helpdesk system, ensuring clear documentation.
• Provide user-friendly guidance and training on IT tools and best practices.
• Work closely with colleagues to escalate and resolve complex technical challenges.
• Support fellow IT team members with collaborative problem-solving.
• Consistently deliver high-quality customer service to maximize user satisfaction.
• Stay informed on new technologies and recommend process improvements.

What We’re Looking For:

• Proficiency in Microsoft 365 applications and services.
• Familiarity with NetDocuments is advantageous.
• Solid understanding of IT systems and user support requirements.
• Exceptional problem-solving and communication skills.
• Relevant certifications (e.g., Modern Desktop Administrator Associate) are beneficial.

Experience and Background:

• 2+ years in an IT support role, preferably within professional services.

What’s on Offer? Join a growing, forward-thinking IT team working in a modern, cloud-first environment. You'll support cutting-edge technologies with a focus on innovation and security.

Perks:

• Salary up to £28,000 depending on experience.
• Enhanced pension, private medical insurance, and life insurance.
• 30 days of annual leave plus bank holidays.
• Your birthday off every year.

Location: Newcastle, with occasional travel to other sites.