IT Support Engineer - 2nd Line

Job Title: IT Support Engineer - 2nd Line
Location: Liverpool, onsite
Package: £35,000 + Paid Training + Excellent Benefits

Overview

One of the Northwest's leading Managed IT Service Providers is looking for 2nd Line IT Support Engineer to join its growing team to provide expert technical support for a range of clients. This position provides a fantastic opportunity to be involved in an exciting combination of BAU support, transformation projects, and infrastructure maintenance.

What's On Offer:

• Up-to £35,000 starting salary
• Formal Paid Training & Certifications from Tier 1 vendors such as Microsoft+ Cisco + jamf
  
• 22 Days Annual Leave + 8 Days Bank Holiday
• Exposure to a wide range of technologies and industries.
• Exciting progression routes to 3rd Line and IT Infrastructure

Key Responsibilities:

• As a 2nd Line IT Support Engineer you will provide 1st, 2nd and lower 3rd line (onsite & remote) support for client IT issues.
• Administer and maintain Windows Servers.
• Administer Azure environments.
• Manage and support the Office 365 stack, including Exchange Online, Teams, OneDrive, and SharePoint.
• Setup and manage devices using Intune and Jamf
• Build and administer virtual servers, in both VMware and Hyper-V.
• Support Windows and macOS devices
• Setup and troubleshoot networking equipment (routers, switches, VPNs, etc.).
• Provide support on an exciting range of projects
• Work closely with 1st line support to ensure seamless escalation and resolution of issues.
• Document procedures, processes, and technical configurations.
• Provide technical guidance and mentorship to junior team members.

Key Skills and Experience:

• Proven experience in a similar technical support role within an MSP or similar environment.
• Windows Server administration.
• Experience in Office 365 administration, including Exchange Online, Teams, OneDrive, and SharePoint.
• Azure AD/Entra ID administration.
• Solid understanding of VMware and Hyper-V.
• Experience troubleshooting networking components, including routers, switches, and VPNs.
• Excellent problem-solving skills and the ability to work under pressure.
• Strong communication skills, both written and verbal.
• Ability to work independently as well as part of a team.

If you have 3+ years experience in IT support and you're looking for progression to 3rd Line Support, Infrastructure, or Projects, APPLY NOW as this is the perfect role for your aspirations!

2nd Line Engineer / IT Service Desk / MSP / IT Solutions / IT Support / 2nd/3rd Line Engineer / IT Engineer / Microsoft / VMware / Azure / Networking