Customer Installations Manager - Staffordshire

Job Title: Customer Installations Manager

Salary: £40k plus bonus

Job type: Full Time

Sharps Bedrooms, the UK’s No1 fitted bedroom company, are looking for a customer installations manager to join our team.

Overseas candidates will NOT be considered for this role. We are not sponsoring Visa’s at this time, so please refrain from applying unless eligible to work in the UK

The role:

• manage the planning of customer deliveries and service fulfilment and to budget through your small customer installations team.
• manage the scheduling of installations nationally.
• manage day-to-day communication with our customers and our Service team
• ensure full compliance around health and safety
• monitor key KPI performance and ensure the department is delivering in line with our business plan

You will need:

• extensive management experience - you’ll have proven experience of managing teams in a customer facing environment. Initially, this is a small team but ongoing expansion will drive the scope of this.
• experience of delivering services in the B2C environment
• customer scheduling knowledge
• knowledge of small van logistics
• problem resolution

The Candidate:

This role demands an ideal candidate who will demonstrate customer focus and attention to detail, and will be confident, organised and articulate. You will have proven experience in a B2C customer-focused, project management environment and be competent and comfortable at problem solving and resolution, complaint handling and supervising a small team of people to ensure our installations complete on time and on cost.

Please click on the APPLY button to send your CV and Cover Letter for this role.

Candidates with the relevant experience or job titles of: Senior Installation manager, Installations Coordinator, Installation Assistant, Installation Administrator, Installation lead, Deployment Manager, Installation Worker, Configuration Manager may also be considered for this role