Field Engineer - Schools

Job Title: School-Based IT Technician

Overview:
We are seeking a proactive and customer-focused IT professional to provide on-site technical support across school environments. The role involves scheduled and ad-hoc visits to resolve technical issues, maintain IT systems, and support teaching staff with technology. This position is ideal for someone with strong IT troubleshooting skills and a commitment to exceptional customer service.

Key Responsibilities:

• Serve as the in-house IT technician for multiple schools, addressing technical issues and providing tailored advice.
• Own and resolve issues efficiently, ensuring clear communication and client satisfaction.
• Maintain accurate documentation of school IT infrastructure, updates, and support activities.
• Provide first-line support and escalate server issues as needed.
• Install and configure hardware, software, and peripherals, adhering to licensing and security standards.
• Manage school networks, including backups, user accounts, and antivirus updates.
• Offer guidance on web filtering, email filtering, and Firewall setups.
• Support teaching staff in using IT equipment and ensure adherence to school policies.
• Maintain and monitor IT assets, ensuring systems remain functional and secure.
• Liaise with senior management and feedback opportunities for service improvements or upgrades.

Essential Skills:

• IT troubleshooting and support experience.
• Proficiency in Microsoft Windows and Office applications.
• Knowledge of Active Directory, Group Policy, and basic networking (LAN/WAN, DHCP, DNS).
• Familiarity with filtering, safeguarding software, and mobile devices (iOS/Android).
• Experience with Microsoft Windows Servers and networking technologies (Cisco, D-Link).
• Strong communication, organizational, and time management skills.

Desirable Skills:

• Windows Server 2012-2016 administration, SQL maintenance, and VMware/Hyper-V knowledge.
• Experience with Cisco Meraki, WatchGuard, and Veeam.

Requirements:

• Full UK driving license.
• Enhanced DBS certification.