Customer Onboarding Manager - M4 Corridor

Client

Our client is a rapidly growing Series A funded Green-Tech SaaS business. With offices spanning mainland Europe and the UK they're currently in hyper-growth mode and disrupting the logistics space. This business offers an unparalleled software solutions built around sustainability and efficiency savings.

Environment

Culture is everything here. As they're planning to double in size (150) over the next 12 months and open new markets (including France, Netherlands and the US) it's vital they hire future leaders they can build teams around. As a result their looking for individuals who share their passion for sustainability! With an embedded and deep rooted culture, stemming from their CEO, they're looking for creative thinkers, who can adapt to the ever-changing life that is start up and want to join them on their mission!

Role

As a Customer Onboarding Manager you will play a critical role in the success of newly acquired customers. You will be tasked with the responsibility of ensuring smooth onboarding and implementation for all new customers.

• You'll be in close contact with our client's customers to understand their existing workflows and their needs
• Be the first point of contact if a client needs support and you’ll have regular check ins
• You'll be looking for continuous improvement in processes or resource that could benefit customers
• Assist with pre-sales and technical to decrease self-sufficiency times
• Opportunity to work really closely with other departments including sales, marketing and product
• Conduct both in person and virtual training sessions

Experience

• It is essential you have experience in the Logistics sector (eg. Operations Manager or Transport Planner)
• Be able to build relationships quickly
• Empathise and train non-technical users
• Self-starter mentality, ability to work remotely and manage own diary
• Ability to communicate clearly
• Highly organised, proactive and the ability to work in a fast-paced start up culture
• Must have Drivers licence
• Ability to work 100% remotely
• Be based in the South/South East (M4 Corridor ideally) area but ability to cover the region (e.g Berks, Bucks, Surrey, Hants, Wilts, Somerset, Oxon, Glos).

Benefits

• Competitive salary and car allowance
• Inclusive and ambitious colleagues
• Opportunity for lightning progression due to rapid growth!
• Stock options