Customer Service Advisor

Customer Service Advisor
Syston, Leicestershire - Hybrid working
£25,229 p.a. + bonuses
Start date 25th November 2024

• Do you enjoy being on the phones building rapport & handling customer queries?
• Have you previously worked in a call centre or customer service office environment?
• Would you like to be a part of a modern, innovate leader who are continuing to grow?

The Company:
ER Recruitment are working with a diverse, forward thinking organisation who pride themselves on their forefront of innovation and change. If you’re a customer focused individual who is keen to work in a busy environment where success is celebrated, we would love to hear from you.

Role & Responsibilities of the Customer Service Advisor:

• Handling a large number of calls communicating with customers over the phone and email.
• Work towards call targets.
• Resolving all queries and issues effectively and efficiently.
• Investigating issues and working towards positive outcomes.
• Working in a busy environment, prioritising tasks in order of importance.
• Delivering great customer service at all times.
• Inputting customer data into the business’s internal CRM.
• Working as a team player, supporting colleagues when required.

About You as the Customer Service Advisor:

• Access to own vehicle with a full drivers licence as public transport links limited
• Able to start on the 25th November 2024
• Must be able to commit to onsite working during 3-4 week training period 9am-5pm
• Open to working 1 in 4 Saturdays
• Experience working in a high call volume environment.
• Excellent communication skills to build relationships.
• Able to deliver excellent customer service.
• Someone who is focused and pays attention to detail.
• A positive person who can handle difficult conversations.
• Good time management.
• IT proficient.

Benefits for the Customer Service Advisor:

• Hybrid working after 3-4 weeks training onsite
• Fantastic training from industry leaders
• Holiday 25 days plus bank holidays
• Bonus (OTE £150 per month)
• Discounted Gym Memberships
• Health Plans and Wellbeing Support

Please note by applying for this role you give consent for ER Recruitment to retain your CV for up to 24 months for the purposes of assisting you to find your next role unless you notify us otherwise.

While we aim to get back to all applicants however if you do not receive a response within seven working days then unfortunately your application has been unsuccessful on this occasion.

We are here to help with your career so please send a copy of your CV to us. If you know of anyone else who is looking for their next opportunity, please feel free to refer them to us or pass on our details.