Retail & Community Engagement Coordinator

Retail & Community Engagement Coordinator

Windsor, Berkshire

£26,000 - £33,000 + excellent benefits, onsite free parking

Our client is the UK’s leading specialist in commercial property and asset management. They are also an excellent employer who take fabulous care of their much valued staff.

The Tenant and Community Coordinator is an exciting role within this prestigious shopping centre requiring a broad range of skills - you will be responsible for collation and reporting of data from retail tenants for the management team - and you will also be networking and building relationships with the same retailers.

Responsibilities:

• Completing weekly tenant feedback and figures reports
• Report writing
• Review footfall data and tenant feedback and identify any trends
• Prepare reports for the client
• Prepare presentations for Management Meetings
• Maintaining up to date sales data
• Act as one point of contact for tenants
• Strive to continuously improve the tenant relationship
• Managing tenant complaints specific to Marketing
• Attending meetings, note taking
• Maintain a photo library for use in promos and provide the Marketing Agency with social media photos and reels
• Work with the appointed Marketing Agency with direction from the Centre Director
• Assist in the management of events with support from the Centre Director and Operations Manager (this will involve some weekend working)

The ideal candidate:

• Excellent IT skills and use of Microsoft office and google packages
• Excellent organisational skills
• Some knowledge of tenant management and relationship building would be an advantage
• Experience in delivering exceptional customer service
• Pleasant and confident telephone manner
• Ability to remain calm and professional in difficult situations
• Ability to work with other team members effectively
• Ability to communicate and influence at all levels
• Level of retail experience desirable

Hours of work Monday - Friday, 9am - 5:30pm.

Please get in touch to hear more…………