Customer Service Representative - High Wycombe - Permanent - £22,000 to £25,000 per annum plus benefits!

Customer Service Representative - High Wycombe - Permanent - £22,000 to £25,000 per annum plus benefits!

A global company who specialise in electrical components are looking for a personable and highly motivated individual to join their team in their High Wycombe Head Office!

What to Expect

• The Customer Service Representative is responsible for providing the highest level of service to customers by processing orders, quotes and assisting customers with catalogue information
• Generate new and repeat business through customer service initiatives.
• Accurately processes customer transactions such as orders, quotes or returns with a strong focus on service excellence.
• Follow up with customers to ensure ongoing customer satisfaction and to resolve any customer concerns that may arise.
• Provide information regarding availability of in-stock and out-of-stock items.
• Provide customers with cross-selling and up-selling opportunities, and offers associated products and promotional items.
• Research and expedite customer orders.
• Monitor and ensure delivery date and product quality to meet customer requirements; verifies customer orders are processed correctly.
• Confirm special handling orders are expedited.
• Support local Customer Service teams, and provides support for other teams when needed.
• Other duties as assigned.

What We Are Looking For

• About two years’ experience in a customer service role, or equivalent combination of education and experience.
• Strong ability and desire to provide excellent customer service and to promote and maintain high standards of quality.
• Maintains a high level of commitment to achieve goals and has the desire and ability to deal directly with customers.
• Professional verbal and written communication skills in English; additional languages are a plus.
• Strong communication skills and the ability to communicate efficiently with customers via both email and phone.
• Proficient in MS Office; experience with other systems are a plus.
• Understands and able to correctly work with multiple currencies and other requirements with regard to processing international orders.
• Exhibits strong analytical skills, problem solving and negotiation skills, and analyses the impact of decisions before execution.
• Demonstrates profound planning and organization skills and works very structured.
• Accountable and integer, energetic personality.

Working hours are Monday to Friday 08:30 to 17:30, with free onsite parking! Interviews are being held immediately so please don't delay and apply today!